Privacy Policy & Terms of Service

Effective Date: October 13, 2025
Last Updated: October 13, 2025

1. Introduction

Welcome to Alone Trailer Rentals. By accessing our website, renting equipment, or using our services, you agree to these Terms of Service and our Privacy Policy.
We are committed to protecting your privacy and ensuring a safe, transparent rental experience.

If you do not agree with these terms, please do not use our services.

2. Privacy Policy

Information We Collect

We collect personal and non-personal information, including:

Name, email, phone number, and billing address

Driver’s license or ID verification

Payment and rental details

Device and browser information (for website analytics)

How We Use Information

Your data is used to:

Process reservations and payments

Verify eligibility and identity

Communicate about your rental

Improve service quality and website performance

Comply with legal obligations

We never sell or rent your information to third parties.

Data Sharing

We only share information when necessary with:

Payment processors

Insurance or legal authorities (if required)

Service providers under confidentiality agreements

Data Security

We implement reasonable security measures to protect your data. However, no online transmission is entirely secure, and we cannot guarantee absolute protection.

Your Rights (Florida Residents)

You may:

Request to access or delete your personal information

Update inaccurate information

Opt out of marketing emails

Contact us at [email protected] to exercise your rights.

Cookies

We use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings.

Children’s Privacy

Our services are not for individuals under 18. If we discover that a minor has provided personal information, we will delete it promptly.

3. Terms of Service

Eligibility

To rent from Alone Trailer Rentals, you must:

Be at least 18 years old

Possess a valid driver’s license

Provide a valid payment method

Agree to all terms and safety requirements

Rental Agreement

By reserving or renting a trailer, you acknowledge and agree that:

All trailers must be returned in the same condition as received

Late returns may result in additional fees

You are responsible for safe towing, operation, and compliance with state laws

A refundable security deposit may be required

Failure to comply with these terms may result in additional charges or denial of future rentals.

Payments & Refunds

Payment is due at the time of booking unless otherwise stated.

Refunds are subject to our cancellation policy (see below).

We reserve the right to charge your card for damages, cleaning, or late fees as outlined in your rental agreement.

Cancellations

24+ hours before pickup: Full refund.

Less than 24 hours before pickup: 50% refund.

No-show or failure to provide proper ID/license: No refund.

We may cancel or reschedule rentals due to weather, safety concerns, or equipment issues at our discretion.

Damage & Liability

Renters assume full responsibility for the trailer and any equipment during the rental period.

You agree to cover costs for damage, loss, or theft while in your possession.

We are not liable for accidents, injuries, or property damage resulting from improper use, towing, or negligence.

Prohibited Use

Renters may not use the trailer for:

Illegal activities

Transporting hazardous materials

Overloading beyond manufacturer limits

Subleasing or transferring to another party

Violation of these terms may result in immediate termination of the rental and forfeiture of all fees.

Disclaimer of Warranties

Our trailers are provided “as is” and “as available.”
We make no warranties, express or implied, regarding fitness for a particular purpose, merchantability, or uninterrupted availability.

Limitation of Liability

To the fullest extent permitted by law, Alone Trailer Rentals and its owners are not liable for:

Indirect, incidental, or consequential damages

Loss of income, data, or property

Any issues arising from misuse, towing, or failure to follow safety guidelines

Your sole remedy for dissatisfaction with our service is to discontinue use.

Indemnification

You agree to indemnify and hold harmless Alone Trailer Rentals, its employees, and affiliates from any claims, damages, or expenses arising from your use of our trailers or services.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in the Florida Panhandle region, nearest to Mary Esther, Florida.

Changes to This Policy

We may update these Terms and our Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

Contact Information

For questions, legal inquiries, or customer support, please contact:

Alone Trailer Rentals
📍 270 Lee Dr, Mary Esther, FL 32569
📧 [email protected]
📞 (850) 240-0479